Skip to main content

Your Employee Assistance Program (EAP) provides professional, confidential counseling help for personal problems at no cost to you.  Your EAP delivers the best in professional knowledge and practice to produce improvements in quality of life, greater productivity and a healthy functioning workplace.

Your EAP Toll Free Helpline Answers 24 Hours Every Day

1-800-726-0003

HOW MANY SESSIONS DO I HAVE?

Members of the City of Boise have 1-6 sessions per incident per program year available.

WHAT DOES IT COST?

The EAP sessions are no cost to you or your dependents provided you acquire pre-authorization for an in network EAP provider from Business Psychology Associates (BPA).  Referrals beyond the initial 6 EAP sessions or referrals to a provider outside the EAP network are subject to your health plan's Mental Health benefits or self-pay. 

WHO DO I CALL?

Call 1-800-726-0003.  The EAP Hotline is staffed during regular business hours.  If your call is urgent and you cannot wait for face-to-face counseling, let the Hotline staff know.  Counselors trained in handling crisis are available 24 hours per day.  If safety is an immediate concern, call 911 or proceed to your local emergency room.

WHAT KIND OF PROBLEMS DOES THE EAP ADDRESS?

The EAP is designed to address a wide range of personal problems and issues.  Often these include emotional or behavioral issues.  Sometimes, it may be a financial or legal issue that creates stress in your life.  People use the EAP to help resolve martial, family or work problems.  The EAP may be instrumental in addressing alcohol and drug dependency problems.

WHO WILL KNOW THAT I'VE USED THE EAP?

No one.  The EAP component of your benefit plan provides services that are private and confidential.  No information is released to your employer, other than utilization rates, unless you sign a release of information.

WHO WOULD I SEE?

The customer service representative will refer you to a provider which can help with your concern as identified by you during the initial call to the hotline.  All counselors have professional degrees along with many years of experience, state licensure, and are fully insured.  A referral would be made to a Network Provider that would best meet your individual needs.

HOW DO I LOG IN TO THE WEBSITE?

Go to www.bpahealth.com.  To view the general benefits you have available as well as access the Work Life benefits, you may login using your City of Boise plan's toll free number 8007260003.  There are also many articles, tools and calculators to use in the Resource Links and Library.

For more FAQ

Your EAP Toll Free Helpline Answers 24 Hours Every Day

1-800-726-0003